FLIGHT DELAY INSURANCE

how it works get covered from

Secure Checkout

Privacy Protected

UK Residents

What is covered ?

Flights delayed by 3 hours or more from:

Bad Weather
Volcanic Ash
Industrial Action
Mechanical Faults
Airport Damage
Anti-Social Behaviour

When is a Claim Paid ?

Instant payments direct to your chosen bank account

Can I Upgrade?

You can amend your cover and select your flight type from single (one flight), return (two flights) or multiple flights (3 or more flights annual policy)

get covered from

Yesterday in the Skies: UK Flight Disruptions

300

Flights Delayed

Flights Cancelled

2,000

Total Flights

These statistics are based on data collected yesterday from FlightAware.

How it works

When

Tell Us When you Fly

Let us know the date, time and departure point for your journey.

Confirm

Confirm your policy

Check the details of the policy to make sure that the policy meets your needs and that we have the correct information.

Monitor

Flight monitor

We will monitor your flight(s) automatically to determine whether your departure is delayed by three hours or more.

Claim

If your flight(s) is delayed

Our flight tracker will let you know when the departure of your flight(s) is delayed by three hours or more and invite you to confirm your claim. Just acknowledge the delay and make the claim instantly.

Payment

Receive your payment

The claims payment will be made to your designated UK bank account (subject to claim validity).

About Delay OK Flight Insurance

Select a cover level that works for your trip
Get an instant payment if your flight is delayed over 3 hours
You are free to claim statutory compensation, where applicable
There are no claims forms – we notify you of any insured disruption automatically
Delay OK helps to smooth your trip so you can make choices that work for you!
Enjoy your trip with peace of mind

Why Buy Delay OK

		Typical Travel Insurance	Typical ‘No Win No Fee’ Compensation Firm
Disruption Point	Departure	Departure	Arrival
Claim Payable When	Delayed 3 hrs or more	Delayed by 12hrs	Delayed 3 or more hours after scheduled arrival
Benefit Amount	Selected Sum Insured from £	Reimburse Up to £20	From €250 (before deduction of fees)
Claims Process	Proactive - We Contact You	Reactive - Complete Claims Form	Reactive - Complete Form
Claim Payment Time	Instant Payment	7 to 10 Days	17 Weeks
Evidence of Delay Time	None - Flight is Tracked	Written Confirmation from Airline/ Receipts	Confirmation of Reason from Airline
Basis of Cover	Includes:	Strike or Industrial Action	Events in control of Airline (Exceptional circumstances not paid)
Covered Events	Includes Strike or Industrial Action Bad Weather Air Traffic Control Mechanical Breakdown Closure of Airspace Damage to Airport Anti-social behaviour	Strike or Industrial Action Bad Weather Air Traffic Control Mechanical Breakdown	Events in control of Airline (Exceptional circumstances not paid)
Treatment of Costs	No Deduction For Costs Recovered From Elsewhere (e.g. EU 261)	Costs Recoverable From Another Source (e.g. EU 261) Are Not Covered	Not Applicable

Air Travel News

A third of UK air passengers suffered delays or cancellations in 2023
The Independent 15th January 2024
Manchester Airport ‘happy to run entirely scheduled operation’ after travel chaos
Sky News 24th June 2024
Edinburgh passenger forced to stay in ‘grim’ hotel after "24 hour delay"
Edinburgh News 27th July 2024

Our Insurer

Financial & Legal are UK based specialists delivering bespoke legal expenses solutions underwritten in‑house.

From initial discussions through to servicing claims, we put you and your clients’ needs at the heart of everything we do.

Find out More

Weather Lookup

SUNNYVILLE

MONDAY | SEP 12 | 12:34

25 °C | 77 °F

Already have a Delay OK Account ?

Login below to view your policies

Forgot your Password ?

Create Delay OK ? Account

If you already purchased a policy but did not create an account please enter your email below to create your account

Thank you

Your request has been processed and you will receive and email shortly

Forgot Password

New to
Delay OK ?

£0

To be Selected

£0.00

Select your Product

Delay
Only

Cover Includes

Flight delayed for 3+ hours

Select Cover

Full
Disruption

Cover Includes

Flight delayed for 3+ hours

Flight diverted

Flight cancelled

Select Cover

Select your Cover Level

Select your Trip Type

When would you like the policy to Start

Your Flights

Finding all available Flights

Add your Flight

Find Your Outbound Flight

By Departure

by Flight Number

Where are you travelling from ?

Know your flight Number?

Reverse outbound

Where are you travelling To ?

When are you Travelling ?

Select your flight

Filter

Select who's Travelling

Secure your HSBC Premier Account Discount

Please enter the first 6 digits of your HSBC Premier card

Please note this offer is only available for HSBC Premier Customers. If you would still like to purchase the policy with out the discount then click here or head back to your HSBC portal click here

Your Details

First Name

Last Name

Address

Address Line 1

Address Line 2

City

Country

Postcode

Additional Passengers

Please add all passengers travelling on this flight

Add New Passenger

Adult Child

Add Passenger

Cancel

What is Delay OK

This is flight delay insurance which covers you for delays suffered on your outbound and / or home bound flight.

To preview your policy document click here.

To preview your policy IPID(Insurance Product Information Document) click here.

What is insured

£ flight delay compensation
Delayed departure - A benefit after a 3-hour delay to your outbound and / or return flight at the departure point.
UK Residents (excluding Isle of Man or Channel Islands)

What is not insured

Claim circumstances you were aware of before your policy was issued or journey was booked (whichever is the later).
Claims that are caused as a direct or indirect result of something you are claiming for such as loss of earnings as a result of being delayed in returning.
NON-UK Residents

Where am I covered?

Cover is available for flights to / from any worldwide country from / to your home country. The flights you have chosen to cover will be shown on your insurance confirmation.

You will not be covered if you travel to a country or region where the Foreign and Commonwealth Office has advised against all travel or all but essential travel. For further details, visit gov.uk/foreign-travel-advice

Are there any restrictions on cover?

Cover is only available to residents of the UK.
There are gerneral conditions and exclusions that apply to the policy. You should read the policy document in full before confirming your purchase.
Only the policyholder can claim under this policy

This is flight insurance which covers you for delays, cancellation and diversions suffered on your outbound and / or home bound flight.

To preview your policy document click here.

To preview your policy IPID(Insurance Product Information Document) click here.

What is insured

Industrial action / staff shortages
Bad weather
Aircraft grounding / mechanical breakdown
Anti-social behaviour
Closure of airspace
Damage to departure or arrival airport

What is not insured

Anything which is caused by you not checking in at the departure airport when you should have done.
Any missed connections.
More than one disruption event per person insured for each insured flight.

Where am I covered?

Cover is available for flights to / from any worldwide country from / to your home country. The flights you have chosen to cover will be shown on your insurance confirmation.

Are there any restrictions on cover?

Cover is only available to residents of the UK.
There are gerneral conditions and exclusions that apply to the policy. You should read the policy document in full before confirming your purchase.

Your Flight(s)

Your Passengers

£0.00

Apply Code

Your privacy and online security is very important to us. Please review and agree to our service terms by clicking here

Payment Method

Secure Checkout

Satisfaction Guarantee

Privacy Protected

That's it your flight is now Covered

That's it you're now Covered

Thank you for purchasing flight delay insurance policy with DelayOK.

The flights covered by this policy are:

You havent added your flight(s) yet. To add your next flight please click the button below or visit My Account at a later date

Add Flight(s)

What happens next ?

Your policy document, IPID and schedule are available to download below. Please take a moment to check that the cover meets your requirements. You can now relax and look forward to your flight(s).

What happens next:

We track your flight
We establish whether your flight is departing 3 hours or more after the scheduled departure time
We contact you to confirm the delay claim and make payments to your specified account for any valid claim if you have registered for the Fast Claim payment or request your bank details to make payment. You do not need to contact us.

If you want to take advantage of our Fast Claim payment service you can register for a Delay OK account and enter your details in advance. Sign-in to your account anytime to check the status of your policies.

Important Documents

📄 Policy Document

Download

📄 IPID (Insurance Product Information Document)

Download

📄 Insurance Schedule

Download

Fast Claim Payment

Please enter your bank account details for your Fast Claim Payment

Bank Account Name

Bank Account Number

Bank Sort Code

Secure Site

Satisfaction Guarantee

Privacy Protected

Create Delay OK Account to speed up Future Claims

Password

Confirm Password

Create Account

Back

Pay Now

Back

Continue

Add flight(s)

Welcome Back

Please choose from the following actions

View Policies

Add New Flights

Get in Touch

You can send us a message here or chat to us 9am-5pm Monday - Friday

First Name

Last Name

Your Email

Subject

Message

Send Message

Thank You

Your message has been received and we will respond as soon as possible

Your Policies

Faster Claim Payment Details

Bank Transfer

Account Name

Account Number

Sort Code

Update Account Details

Claim History

Back

Your Flight

Your Passengers

Lead Passenger

First Name

Last Name

Address Line 1

Address Line 2

City

Postcode

Are you sure you wish to cancel this policy ?

Yes

Thank you, your cancellation has been processed

Your Policies

0.00

£0.00

Your Flight

Not your Flight?

Add return flight

Your Passengers

Add Passenger

Find Your Flight

Where are you travelling from ?

Where are you travelling To ?

When are you Travelling ?

Who are you tavelling with ?

Start Over?

Lead Passenger

Title

First Name

Last Name

D.O.B

Address

Additional Passenger ?

Your Cover

What is Delay OK

This is flight delay insurance which covers you for delays suffered on your outbound and / or home bound flight.

What is insured

£150 flight delay compensation
Delayed departure - A benefit after a delay to your outbound and / or return flight at the departure point.

What is not insured

Claim circumstances you were aware of before your policy was issued or journey was booked (whichever is the later).
Claims that are caused as a direct or indirect result of something you are claiming for such as loss of earnings as a result of being delayed in returning.

Where am I covered?

Cover is available for flights to / from any worldwide country from / to your home country. The flights you have chosen to cover will be shown on your insurance confirmation.

Are there any restrictions on cover?

Cover is only available to residents of the UK, Channel Islands or Isle of Man.
There are gerneral conditions and exclusions that apply to the policy. You should read the policy document in full before confirming your purchase.

Your Passengers

£0.00

Your privacy and online security is very important to us. Please review and agree to our service terms

Pay By Card

Pay By Paypal

Pay By Apple Pay

Pay By Google Pay

Payment Method

Back

Pay Now

That's it your flight is now Covered

Thank you for purchasing flight delay insurance policy with DelayOK. The flights covered by this policy are:

Your policy document and schedule are attached. Please take a moment to check that the cover meets your requirements. Now that you have paid your premium you can relax and look forward to the flight. We do the rest. This is what happens next:

We track your flight
We establish whether your flight is departing 3 hours or more after the scheduled departure time
We contact you to confirm the delay claim and make payments to your specified account for any valid claim. You do not need to contact us.
If you also want the peace of mind that you’re covered on your return trip, log into your account

If you want to take advantage of our Fast Claim payment service you can register for a DelayOK account and enter your details in advance. Sign-in to your account at anytime to check the status of your policies.

Check your policy document for details of cover, how to make a claim and for our complaints procedure. We hope you have a great, trouble free flight but remember you have purchased some peace of mind with DelayOK!

Would you like to enable Fast Claim Payment ?

Close Policy Wording

Insure your flight against delay

Get Started

Assured Travel Solutions Ltd are authorised and regulated by the Financial Conduct Authority (FCA) under No. 795055.

Registered in England under Company No. 08895486.

The insurance provided by this policy is underwritten by Financial & Legal Insurance Company Limited authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under No. 202915. Registered in England under Company No. 03034220.

Assured Travel Solutions Ltd. acts as an agent for Financial & Legal Insurance Company Limited.

Get in Touch

You can send us a message here or chat to us 9am-5pm Monday - Friday

First Name

Last Name

Your Email

Subject

Message

Send Message

Flight Delay Insurance

FLIGHT DELAY INSURANCE

What is covered ?

Flights delayed by 3 hours or more from:

When is a Claim Paid ?

Can I Upgrade?

Yesterday in the Skies: UK Flight Disruptions

How it works

Tell Us When you Fly

Confirm your policy

Flight monitor

If your flight(s) is delayed

Receive your payment

About Delay OK Flight Insurance

Why Buy Delay OK

Air Travel News

Our Insurer

Weather Lookup

SUNNYVILLE

25 °C | 77 °F

Already have a Delay OK Account ?

Login below to view your policies

Create Delay OK ? Account

If you already purchased a policy but did not create an account please enter your email below to create your account

Thank you

Forgot Password

New to Delay OK ?

Select your Product

Cover Includes

Cover Includes

Select your Cover Level

Select your Trip Type

When would you like the policy to Start

Your Flights

Finding all available Flights

Add your Flight

Find Your Outbound Flight

Select who's Travelling

Secure your HSBC Premier Account Discount

Your Details

Additional Passengers

What is Delay OK

What is insured

What is not insured

Where am I covered?

Are there any restrictions on cover?

What is insured

What is not insured

Where am I covered?

Are there any restrictions on cover?

Your Flight(s)

Your Passengers

Payment Method

That's it your flight is now Covered

That's it you're now Covered

What happens next ?

Important Documents

Fast Claim Payment

Please enter your bank account details for your Fast Claim Payment

Create Delay OK Account to speed up Future Claims

Thank you

Welcome Back

Get in Touch

Thank You

Your message has been received and we will respond as soon as possible

Your Policies

Faster Claim Payment Details

Claim History

Your Flight

Your Passengers

Lead Passenger

Are you sure you wish to cancel this policy ?

Thank you, your cancellation has been processed

Your Flight

Your Passengers

Find Your Flight

Lead Passenger

What is Delay OK

What is insured

What is not insured

New to
Delay OK ?